BlueAnt Wireless

Caller Name Not Announced on Android Devices

Some network providers may list different number of digits for incoming calls. If you have already sync'd your contacts to your BlueAnt device but it did not announce the caller's name, then we suggest that you check the phone number displayed on your caller ID and ensure that it matches the number saved on your phone.

Basically, the contact that you have saved onto your phone must be identical to the incoming number displayed on your phone's screen. This also includes international codes consisting of the + prefix.

Here are a few more things we would like you to try.
 
• Do not link your social/media accounts to the contact list on your phone as it may change the format of the file (v-card), resulting in an error when transferred.

• All contacts MUST be saved onto your phone's memory or sync'd Google account. Contacts that are saved on the SIM card will not be transferred.
 
• Remember to always run the phonebook transfer each time you update any of your existing numbers.
 
• Phonebook transfer for Android OS v4 and above MUST require you to authorize the transfer via the phone. There will be an option that appears during the phonebook update process.
  The ACCEPT button must be clicked within the first 20 seconds or otherwise, it will time out.

• Your contacts MUST NOT exceed 2000 numbers. Please note that 1 contact that consist of 2 different numbers (e.g. Cellphone & Fax number)  will be transferred as 2 separate contact under the same name. 

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