BlueAnt Wireless

Only one of my earbuds is working for music, how do I fix this?

Sometimes the left and right ear buds can become disconnected from each other.

This is simple to fix so you can get back to listening in both ears.
Please follow the steps below to resolve this issue:
  • Please plug the charging case in to charge and place both Pump Air’s into the charging case.
  • Make sure your Pump Air’s are both charged.
  • Turn Bluetooth off on your phone.
  • Take the left Pump Air and place it in your ear, press and hold the button until the ear bud says "powering down" then let go of the button. Now press and hold the button again for 6 seconds until the ear bud says "pair me" and then let go of the button.
  • Take the right Pump Air and place it in your ear, press and hold the button until the ear bud says "powering down" then let go of the button. Now press and hold the button again for 6 seconds until the ear bud says "pair me" and then let go of the button.
  • The Pump Air’s will now reconnect the left and right hand sides. This may take 10-15 seconds.
  • After they have reconnected place the Pump Air’s back into the charging case.
  • Now turn Bluetooth on your phone back on and search for devices.
  • Take both Pump Air ear buds out of the charging case and select the Pump Air on your phone.
Now you should be able to listen to music on both ear buds again.

If problems persist please contact us at care@blueantwireless.com
 

Did you find this article helpful?