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Diego Garcia — Jan 29, 2015 05:04PM AEDT

The blue rubber earbuds that came with my headphones constantly come off in my ear or in the small storage bag i keep them in. Any suggestions?

9 Community Answers

Alan - Jan 30, 2015 at 10:17AM AEDT BlueAnt Wireless Agent

Hi Diego,

Thank you for your enquiry.

We suggest that you give them a good rinse under some soapy water to remove any bodily fluids that may have built up along the way or during long workout sessions.


rated : -3 Up Down

Gene - May 13, 2015 at 10:26AM AEST BlueAnt Wireless Agent

Hi Nguyen,

You should also try testing all 3 size earbuds.


rated : 0 Up Down

Gene - Oct 01, 2015 at 03:45AM AEST BlueAnt Wireless Agent

Hi Jonathan,

We apologize if we were not able to meet your standards but then again, thank you for the feedback.

Customer opinion keeps us on our toes.

Again, thank you. Have a nice day and God bless…

rated : 0 Up Down

Paul Mernaugh - Dec 12, 2015 at 08:46AM AEDT

I took a toothpick and placed a small drop of LocTite on it and put them inside the blue earbud. That seemed to help them from coming off all the time.

rated : 1 Up Down

Gene - Dec 12, 2015 at 08:49AM AEDT BlueAnt Wireless Agent

Hi Paul,

Thank you for sharing the resolution you’ve done.

Happy Holidays!

rated : 0 Up Down

Gene - Dec 17, 2015 at 07:57AM AEDT BlueAnt Wireless Agent

I am so sorry to hear that the earbuds of you Pump still keep falling off.

Thanks for the suggestion anyway. We will forward your feedback to our R & D Team.

Thank you!

rated : 0 Up Down

Gene - Feb 27, 2016 at 08:29AM AEDT BlueAnt Wireless Agent

Hi Lawrence,

We apologize for any inconvenience caused.

You can try gluing them, it won’t void the warranty. Just be careful not to spill any glue on the buttons, indicator light, charge port, specially on the microphone part to avoid issues.

rated : 0 Up Down

Gene - May 17, 2016 at 04:28AM AEST BlueAnt Wireless Agent

Hi Jeffrey,

Thank you for your query.

Sorry to hear about what happened with your Comfort Seal Tips.

You can purchase them via Amazon.

The links below might help:

rated : 0 Up Down

Gene - Aug 06, 2016 at 09:59AM AEST BlueAnt Wireless Agent

Hi Ron,

Thank you for contacting us.

Please try purchasing thru this link:

rated : 0 Up Down

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