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Earpiece does not work

Debra Smolley — Jun 11, 2015 03:02PM AEST

Why can I not hear anything from my new earpiece? It is charged and the volume turned up.

3 Community Answers

Gene - Jun 12, 2015 at 02:26PM AEST BlueAnt Wireless Agent

Hi Debra,

Thank you for your query.

Please try the following steps:

• turn off the Q3
• reconnect your headset to the charger
• plug it for 15 seconds
• unplug after 15 seconds
• turn it on
• check volume control
• click the command button

Please try this and let us know the outcome.

rated : -3 Up Down

Gene - Jul 08, 2015 at 06:07PM AEST BlueAnt Wireless Agent

Hi Thanh,

Which model of BlueAnt device do you have?

Please let us know so we could further assist you.

Thank you.

rated : -2 Up Down

Gene - Jun 22, 2016 at 10:40AM AEST BlueAnt Wireless Agent

Hi Debra,

Thank you for contacting us.

Please check the firmware version of your BlueAnt device.

To find out what firmware is installed on your BlueAnt device:

Go to your phone’s Bluetooth menu and look at the list of paired devices.
The firmware version appears next to the name of your BlueAnt device.
For example, if your phone shows BlueAnt Q3 v1.42 then you have version 1.42 of the Q3 firmware installed on your BlueAnt Q3.

Now, if you still have v1.35, you will need to run a firmware update.

rated : 1 Up Down

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