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Mark Dillard — Oct 18, 2014 06:29AM AEDT

I have tried multiple attempts to resolve a connection issue with your product; I have contacted your support dept and tried all of the resolution steps that they have suggested with no resolution...I would like to know how I can get my money refunded to me for your defective product. I don't want to go back and forth thru email anymore trying to trouble shoot...

1 Community Answers

Alan - Oct 21, 2014 at 09:13AM AEDT BlueAnt Wireless Agent

Please be aware that all refund requests must be referred back to the retail store that you have purchased your device from.
BlueAnt will offer to process a replacement for all faulty devices that are within the warranty period. No refunds.

We’ve also had a look into your account and it appears that you’re experiencing a pairing issue, and we do recommend that you try the following.

• Ensure that you have already deleted the old Q3 pairing information from your phone’s paired list.

• In order to pair your Q3 to any phones, you must first place your headset into Pairing Mode. During pairing mode, you will notice that the LED on the headset will start to flash a continuous white light. If the light is flashing slowly, then it is not in pairing mode and you will not be able pair it to any phone.

To place the Q3 headset into Pairing Mode, simply tap the COMMAND button and then say “Pair Me” OR
Press and hold the COMMAND button down for 6 seconds while NOT connected to a phone.

Please let us know if you prefer to speak to us directly so that we will organise for a callback to help you out with this.

Thank you.

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