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Loss of volume

Bill Bowser — Nov 15, 2014 12:09PM AEDT

My earpiece does not maintain volume after I have received or placed a call.if no calls are sent or received the volume is fine. Battery status says ok.

1 Community Answers

Alan - Nov 17, 2014 at 09:37AM AEDT BlueAnt Wireless Agent

Hi Bill,

It appears that you are experiencing a connectivity issue related to your phone.

To resolve this matter, please follow the steps below to.

• Disable the Bluetooth on your phone
• Power the phone and Q3 earpiece OFF.
• Turn the phone back ON
• Once your phone is ready, turn the Q3 back ON as well and ensure that they are connected.

• Then make a test call to your voice mail or land-line number to see if you can hear the audio via your Q3’s speaker.

If the above instructions did not resolve your issue, please provide us with your phone brand and model and the firmware version of your headset as well.

Thank you.

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