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Battery Failure

Ron Schauer — Dec 19, 2014 01:50PM AEDT

I bought a pair of HD Sportsbuds at Sydney Airport only a few days ago. After trying to charge them many times using different devices, it is pretty obvious that the unit is defective. I have been told I must have the receipt to claim a warranty which I dont have so it looks like I paid $150 for a box, because basically that's all I now have to look at. I was very excited to use them but it doesn't look like Ill ever find out how good they are. Whilst I am now tempted to buy another pair, that's then $300 on sportsbuds. Seems ridiculous. Im going to contact consumer affairs first to see if they will help. Apparently I am meant to fly from Darwin back to Sydney to get a copy of the receipt. The worst purchase I have ever made!!!!

1 Community Answers

Alan - Dec 19, 2014 at 03:26PM AEDT BlueAnt Wireless Agent

Hi Ron,

Thank you for your enquiry.

We do understand your situation and like all circumstances, we will look into this matter on a case by case basis. However, we also request that you understand the logic of being able to provide a purchase receipt. The matter of requiring a proof of purchase are for various reasons and you can find more information regarding your consumers right via ACCC’s website, in which they too stated that it is your responsibility to keep your receipt safe just in case something goes wrong.

A bank statement also helps determine the date and evidence of purchase from an authorized reseller.

Any form of evidence would help us, help you.


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