BlueAnt Wireless

PUMP AIR

How can I tell if I have a Pump Air or a Pump Air 2?

PUMP Air PUMP Air 2 The top cover has dots The top cover has lines

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Only one of my earbuds is working for music, how do I fix this?

Sometimes the left and right ear buds can become disconnected from each other. This is simple to fix so you can get back to listening in both ears. Please follow the steps below to resolve this issue: Pleas...

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I can only hear calls on the right hand side, why is this?

Music will come through both ear buds. Calls will only come through the right ear bud.

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How can I get the best, possible Bluetooth connection with my Pump Air’s?

The antenna in the Pump Air that connects to your phone is in the right hand ear bud so it is best to have your phone on the right hand side of your body. If your phone is in your pocket and you experience any...

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My ear buds are connecting whilst in charging case – why is this?

When the charging case runs out of charge the Pump Air turns on and will try to connect to your phone. Please plug in the charge case to stop this occurring, a full charge only takes one hour. If you can’t ...

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How do I pair to my smart watch?

Please place your Pump Air into the charging case and turn off Bluetooth on your phone . Then go through the Bluetooth pairing steps on your smart watch to search for devices to add. Please remove the Pump ...

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Can I buy replacement spare parts?

Yes, we sell left or right earbuds & charging cases separately in Australia. Please send us an email including your address, phone number and whether you need a left or right ear bud or a charging case and...

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Can I use one earbud to make calls and hear music?

Yes, simply pair the right ear bud to your phone and use this for calls. Please note during phone calls only the right ear bud is used.

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Are the Pump Air’s compatible with my phone?

The Pump Air should be compatible with most Bluetooth enabled phones. The phone needs to support A2DP in order for music playback to work and Handsfree and/or Headset profile in order for calls to work. Gener...

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Why is my charging case not receiving power?

Please plug the charging case into a 5V 1A power supply using the supplied microusb cable. If this does not charge your charging case please try another charging cable or another power supply to determine if t...

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