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Galaxy S3 | Unable to Transfer Phonebook

Gloria Davis — Feb 05, 2015 04:14PM AEDT

Caller name is not being announced. I have paired and unpaired and reset the device, but it still does not announce the name. The device indicated phonebook contacts have been transferred and I accepted. Has anyone else had this problem as I need a solution.

3 Community Answers

Alan - Feb 09, 2015 at 04:24PM AEDT BlueAnt Wireless Agent

Hi Gloria,

Thank you for posting your enquiry.

Although your headset may announce that the “transfer was complete”, it can also mean that it was only able to transferred 5 of 30 contacts. In some instances, it could even be 0 of 50 contact. The Q2 is designed to accept and save phone numbers into it’s memory and is limited to 2000 phone numbers (not 2000 contacts)
When this data passes over from the phone to the headset, the information stored in this data must be in a format that the headset can understand. This is also related to the way your contacts were initially sync’d to the phone and the location where it was saved.

• We also suggest that you isolate your contact list by saving it to both your Google/Samsung account and to a memory card as well.

• Then, remove both your Google/Samsung accounts from your phone so that you are left with only the contacts that were saved on your phone memory.
If you have a land-line that you can use to test this with, then we recommend to save this land-line number to your phone’s memory.and name it “Home”.

• Delete the currently pairing information from your phone and then reset your Q2 headset. Click HERE for Q2 reset instructions.

• Pair your Q2 back to your phone and ensure that you click “ACCEPT/OK” immediately once the phone prompts to allow phone transfer.

Once it’s connected, make a test call to your cellphone using your land-line to see if your headset announce’s the caller’s name.

Please let us know if you still cannot get this to work correctly,

Thank you.

rated : -2 Up Down

Gene - Mar 30, 2015 at 01:38PM AEDT BlueAnt Wireless Agent

Please follow these steps to make a call:

1. Click the Multifunction Button of the Q2
2. Q2 will ask you to say a command
3. Say the command: “Phone Commands”
4. Wait for the beep or voice prompt
5. After the beep or voice prompt, say, Call (name or number of your contact)

Thank you!

rated : 0 Up Down

Gene - Oct 13, 2015 at 08:19AM AEDT BlueAnt Wireless Agent

Hi Mike,

We apologize if the suggested steps did not work for you.

Here are the options that you need to configure on the phone for voice dialing issue.


Connections > My Device > Accounts > More

• Select DISPLAY > Set Screen Time Out to 2-5mins.
• LOCK SCREEN > Set Screen Lock to Swipe/Slide


My Device > Applications/Manage Applications > Reset App Preference

Once you are done doing the above steps, please do a test.

1. Make sure the Q2 is connected to your phone, then click the Multifunction Button of the Q2
2. BlueAnt Q2 will ask you to say a command
3. Say the command: “Phone Commands”
4. Wait for the beep
5. After the beep or voice prompt, say, “Call (name or number of contact)”.

Note: You need to select Complete using Google or S-Voice – Select S-Voice then Always after

Hope this helps.

Please feel free to contact us if you need further assistance.

rated : 0 Up Down

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