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Cannot Pair with an Android Device

Graham Hyde — Nov 24, 2014 11:40AM AEDT

I recently purchased a Huawei smart phone and cannot pair it with my BlueAnt Sense (S3) The phone is a Huawei Y330-U01, Android version 4.2.2 Released 27/03/2014.
I have previously paired the S3 with a Samsung SGH-A411 and a Sony Ericsson
W508.

I have followed the instructions to no avail?

Your help would be appreciated.

Regards
Graham


3 Community Answers

Alan - Nov 24, 2014 at 12:14PM AEDT BlueAnt Wireless Agent

Hi Graham,

Thanks for contacting us.

In order to pair your S3 to any other devices, you simply need to place the S3 into pairing mode first. The link below will offer you a video tutorial on how to pair your device with your phone.

https://blueant.desk.com/customer/portal/articles/1632682-s3-sense-subsequent-pairing-tutorial-video-

If this still does not work for you, then try resetting your S3 to facotry default.

https://blueant.desk.com/customer/portal/articles/1632691-reset-the-blueant-s3-sense-tutorial-video-

Hope this helps.


rated : -1 Up Down

Alan - Nov 28, 2014 at 11:08AM AEDT BlueAnt Wireless Agent

Hi Graham,

This is just a friendly reminder to advise you that we have responded to your question.

This discussion will automatically close after 5 business if there are no response.

Thank you.


rated : -1 Up Down

Gene - Jul 17, 2015 at 07:34AM AEST BlueAnt Wireless Agent

Hi Rodney,

We apologize if the link we first provided did not work you.

Please try the following steps:

• make sure there are no other bluetooth open when pairing the phone to the S3
• powercycle your phone (turn if off then turn it back on after a few seconds)
• reset the S3. This video will show you how to:

Reset the S3/Sense

http://www.blueantwireless.com/support/videos/index.php?product=S3&phone=All&topic=reset

• one the S3 has been reset and i pair mode, on your phone, go to settings > bluetooth > enable bluetooth > scan/search/add new devices > select BlueAnt S3 > pair

Hope this helps!


rated : 0 Up Down

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