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Caller Can't Hear & Voice Command Does Not Work

Sherry Ferreira Fiedler — Dec 19, 2014 04:43AM AEDT

New Q3 Platinum, caller can't hear me. At direction of help desk downloaded firmware 1.41. Caller still cannot hear, and voice command for iPhone does not work. Any fix that has worked for others?

2 Community Answers

Alan - Dec 19, 2014 at 10:04AM AEDT BlueAnt Wireless Agent

Hi Sherry,

Thank you for your enquiry.

After updating your headset to v1.41NB, it is recommended that you also reset your connections as well.

To do this please follow the below instructions.

1. via your phone’s Bluetooth menu, remove the current Q3 pairing information from your phone.

2. Turn your phone completely OFF.

3. Switch your headset ON and reset it to it’s factory default.
- To reset your Q3, simply press and hold down the volume + toggle and the COMMAND button down at the same time for 6 seconds or until your headset prompts that it has been reset.

4. Turn your phone back ON and then pair your Q3 headset back to your iPhone.
- During the pairing process, please ensure that the connection shows up as “BlueAnt Q3 v1.41NB”

Once it has been paired and connected, place a call to someone that can help you test the audio quality of your headset.

If you are still experiencing the same issue, then we suggest that you also run an isolation test by pairing your Q3 with another phone model.
An isolation test usually helps determine the actual cause of the problem by using a different model handset,

• If you were not able to replicate the same issue on the test phone, then the cause of the problem is likely to be phone or iOS related.

• However, if you did experience the same low audio on the test phone, then the issue is related to your headset.

Please give this a go and let us know how you went.

Thank you.

rated : -3 Up Down

JC - Mar 09, 2015 at 07:31AM AEDT BlueAnt Wireless Agent

Hi Charles,

Thank you for your enquiry.

Here’s the link for the updater

You will need to register first if you don’t have yet an account.

rated : 0 Up Down

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