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Power ON/OFF Issue

salvatore nastri — Jan 11, 2015 04:28AM AEDT

I have a Q3 ear piece and a Samsung Galaxy S5 phone. When I turn on the ear piece it sometimes doesn't power up or when powering off. is this common

2 Community Answers

Alan - Jan 13, 2015 at 01:40PM AEDT BlueAnt Wireless Agent

Hi Salvatore,

Thank you for posting your enquiry.

In order for us to offer you with the best solution, please provide us with additional information on the issue that you are experiencing.

• When this issue occurs, what steps have you attempted so far to make it turn on/off?

• What is the firmware version of your Q3 headset? You can find this info via the Bluetooth menu on your phone.

• Have you tried disabling the phone’s Bluetooth to see if the same issue occurs when the phone is no longer connected?

Thank you.

rated : -3 Up Down

Gene - Mar 18, 2016 at 03:06PM AEDT BlueAnt Wireless Agent

Hi Perry,

Thank you for your query.

What steps have you attempted so far to make it turn on?

Have you attempted to charge the device using other charger/USB Cable to determine where the issue is coming from?

Please let us know so we could further assist you.

rated : 0 Up Down

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